CompTIA
JK0-802 · Question #274
A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
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Hardware and network troubleshooting
Question
A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
Options
- A"Can you get to the Internet?"
- B"What exactly does not work?"
- C"Does the PC turn on?"
- D"Are you able to sign on?"
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Topics
#troubleshooting methodology#open-ended questioning#problem identification#help desk communication