CompTIA
JK0-802 · Question #270
A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not…
The correct answer is A. Clear the print queue. See the full explanation below for the reasoning.
Question
A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?
Options
- AClear the print queue.
- BCheck the printer connection.
- CReboot the computer.
- DStop and start the printer.
How the community answered
(63 responses)- A76% (48)
- B14% (9)
- C3% (2)
- D6% (4)
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