JK0-802 Exam Questions

A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the exter...

Which of the following methods is BEST used to ensure that data on a hard drive cannot be recovered?

A user has moved into a building and is installing a new wired network. There is existing cabling throughout the building. The user would like to prevent hardware that they do not...

A user reports slow performance on their PC after importing some photos. Which of the following maintenance tasks should a technician recommend in order to increase performance?

A user has asked for a recommendation for a strong password. Which of the following passwords is the STRONGEST?

Which of the following would be the BEST choice to use when implementing a business virtual environment?

A user reports that their PC will not boot after multiple attempts. Which of the following should be the technician's FIRST response?

A technician discovers that a hard drive has died in a RAID 0 configuration. Which of the following would be the outcome of this situation?

A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, whic...

A user belongs to groups that have read permission on a folder and NTFS create permission. Which of the following BEST describes the access the user will have to files in the folde...

A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?

Which of the following is a business use case for desktop virtualization? (Select TWO).

Which of the following is a best practice when securing passwords for a desktop? (Select TWO).

Multiple users have reported that there are black dots on the conference room LCD when doing presentations. Which of the following is MOST likely the problem?

A user is receiving random errors when accessing files commonly used throughout the day. Which of the following actions should the technician take FIRST?

Which of the following is an edition of a Windows XP operating system?

When using an optical mouse connected via USB on a laptop and experiencing strange cursor movement, which of the following is MOST likely to be the cause? (Select TWO).

A technician encounters a PC where they can hear the power supply fan running, but the system is not booting up and there is no display. Which of the following are the MOST likely...

A user has just installed an old CRT monitor on their home PC, and is connected to the onboard VGA port. The user notes that the display has a green tint at all times. Which of the...

Which of the following operating systems enables a user to use Flip 3D?

A user states that they are connected to a hotel's wireless access point but cannot reach their email account. Which of the following should the user MOST likely perform?

A user reports that the power LED light flickers orange when the laptop is plugged in. Which of the following should the technician do FIRST?

A user has reported their computer boots into Windows install each time they power up their computer. Which of the following is the MOST likely cause of this problem?

The network administrator is called to assist a user, Joe, who has trouble accessing his network drive. Joe states he logs on with his credentials with no problem, however, when he...

The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left han...

A user just bought an iPad and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician conf...

A technician has just implemented a fix on a user's PC. Which of the following would be the technician's NEXT step?

A technician has discovered that there is an issue with the configuration of DirectX. Which of the following utilities would allow the technician to resolve this issue?

A technician has replaced the CMOS battery on the motherboard. Which of the following is the reason why the technician did this?

A user reports that their wireless connection is slow. The technician knows that the access point in use is an 802.11g. Which of the following could be the cause of the user's issu...

A user calls a technician and states that their computer shutdowns after about 15 minutes of being turned on. The user also states that if they wait about an hour and turn the comp...

After a recent power spike, a user upgrades their motherboard. However, every time they try to turn their workstation on, it only crashes and performs a core dump. All hard drives...

A user has a nonfunctional computer that has two hard drives. The user needs to retrieve information from one of the drives. Which of the following would be used?

A user reports that their laptop's keyboard has areas where the keys always get stuck together. After disassembling the keyboard to clean it, which of the following processes would...

A new user reports that they are unable to login to the corporate network on their desktop but they are able to access the WLAN from their mobile device. After further inspection,...

Which of the following is the difference between a quick and a full format?

Which of the following can be installed on a virtualized client to enhance user experience and provide closer integration with the host operating systems?

A technician wants to prevent users in a computer lab from seeing the name of the last user who logged onto the computer after the user logs out from the workstation. Which of the...

A small business owner wants to prevent employees from disconnecting company computers from the network jacks and connecting their personal computers. Which of the following must a...

A user has unintentionally and unknowingly hit a key combination that flipped the screen image upside down. Which of the following should a technician do to resolve the user's issu...

A customer would like a technician to establish a Windows network that affords the easiest path for creating persistently mapped network drives using a login script. Which of the f...

Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST likely to be performed on a nightly basis?

Which of the following types of security threats is delivered primarily via email?

An administrator sets up a wireless device that they will need to manage across the Internet. Which of the following security measures would BEST prevent unauthorized access to the...

A technician adds a second monitor to a system that supports dual video output. Which of the following tabs in Display properties will allow the technician to extend the Windows de...

A company decides to implement two-factor authentication on all of the company computers. In addition to a user password, which of the following is a commonly used item to implemen...

By definition, a rootkit does which of the following?

Which of the following command line tools would be used to display all network information for a local PC?

Which of the following OS utilities can be used to modify which programs are run at the time of system startup?

A technician has just installed and terminated a new CAT5 network cable. The device using the cable cannot connect to the network. Which of the following tools would be BEST in tro...