CompTIA
JK0-802 · Question #504
A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a…
The correct answer is A. Record the resolution to the problem for future references. See the full explanation below for the reasoning.
Question
A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a new one which corrected the issue. According to the troubleshooting theory, which of the following would the technician do NEXT?
Options
- ARecord the resolution to the problem for future references.
- BDetermine what needs to be replaced to resolve the issue.
- CRecreate the recent changes to the PC.
- DIdentify what exactly the user is having a problem with.
How the community answered
(50 responses)- A76% (38)
- B14% (7)
- C6% (3)
- D4% (2)
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