CompTIA
JK0-802 · Question #512
A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all…
The correct answer is A. Return to the work van and get tools which contain the correct screwdriver. See the full explanation below for the reasoning.
Question
A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?
Options
- AReturn to the work van and get tools which contain the correct screwdriver.
- BInstruct the customer on the importance of using proper tools.
- CReplace the screws with ones that actually fit the customer's screwdriver.
- DUse the screwdriver provided by the customer, being careful not to further strip any of the screws.
How the community answered
(41 responses)- A73% (30)
- B2% (1)
- C17% (7)
- D7% (3)
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