CompTIA
JK0-802 · Question #512
JK0-802 Question #512: Real Exam Question with Answer & Explanation
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Question
A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?
Options
- AReturn to the work van and get tools which contain the correct screwdriver.
- BInstruct the customer on the importance of using proper tools.
- CReplace the screws with ones that actually fit the customer's screwdriver.
- DUse the screwdriver provided by the customer, being careful not to further strip any of the screws.
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