CompTIA
JK0-802 · Question #529
The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left hand side of the…
The correct answer is D. Copy a printed page to recreate the problem. See the full explanation below for the reasoning.
Question
The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left hand side of the page. The technician prints a printer test page and does not see the line on the page. The technician's NEXT step would be which of the following?
Options
- AReplace the toner cartridge to eliminate the lines.
- BPrint from another workstation to recreate the problem.
- CClose the trouble ticket and document no trouble found.
- DCopy a printed page to recreate the problem.
How the community answered
(36 responses)- A6% (2)
- B17% (6)
- C3% (1)
- D75% (27)
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