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ITSM20F.EN · Question #5
ITSM20F.EN Question #5: Real Exam Question with Answer & Explanation
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Question
What defines Service Quality'?
Options
- AA series of activities that can be assessed in advance by a provider and customer
- BAchieving a 99.999% continuous level of availability
- CMeeting stated customer requirements and expectations
- DProviding a cost-effective service
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