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ITSM20F.EN · Question #5

What defines Service Quality'?

The correct answer is C. Meeting stated customer requirements and expectations. You've hit your weekly limit · resets 5am (America/New_York)

Basic concepts

Question

What defines Service Quality'?

Options

AA series of activities that can be assessed in advance by a provider and customer
BAchieving a 99.999% continuous level of availability
CMeeting stated customer requirements and expectations
DProviding a cost-effective service

How the community answered

(47 responses)

A
9% (4)
B
4% (2)
C
74% (35)
D
13% (6)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#service quality#customer requirements#expectations#definitions

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