EXIN
ITSM20F.EN · Question #45
What does Service Management aim to achieve?
Sign in or unlock ITSM20F.EN to reveal the answer and full explanation for question #45. The question stem and answer options stay visible for context.
Basic concepts
Question
What does Service Management aim to achieve?
Options
- Ato exceed expectations at all times based on solid processes followed rigidly at all times
- Bto exceed expectations occasionally, recognizing that the customer will be disappointed at other
- Cto provide an agreed and well-defined level of quality, based on ongoing communication with the
- Dto provide well-defined processes and measures, by which the Service Management organization
Unlock ITSM20F.EN to see the answer
You've previewed enough free ITSM20F.EN questions. Unlock ITSM20F.EN for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Service Management#service quality#customer expectations#objectives