ITIL · Question #69
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
The correct answer is A. A change. This question tests the precise ITIL definition of a 'change' within the change management process.
Question
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
Options
- AA change
- BA change model
- CA change request
- DA change advisory board
How the community answered
(27 responses)- A89% (24)
- B4% (1)
- D7% (2)
Why each option
This question tests the precise ITIL definition of a 'change' within the change management process.
In ITIL, a 'change' is formally defined as the addition, modification, or removal of an authorized, planned, or supported service or service component and its associated documentation. This definition distinguishes a change from the mechanisms used to propose or govern it, such as a change request or a change advisory board.
A change model is a repeatable, pre-defined approach for handling a particular category of change, not the definition of a change itself.
A change request is the formal proposal or record used to initiate a change, not the definition of what a change is.
A change advisory board (CAB) is a group that advises change management on the approval and prioritization of changes, not a definition of a change.
Concept tested: ITIL change management core terminology and definitions
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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