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ITIL · Question #69

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

The correct answer is A. A change. This question tests the precise ITIL definition of a 'change' within the change management process.

Generic concepts and definitions

Question

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

Options

  • AA change
  • BA change model
  • CA change request
  • DA change advisory board

How the community answered

(27 responses)
  • A
    89% (24)
  • B
    4% (1)
  • D
    7% (2)

Why each option

This question tests the precise ITIL definition of a 'change' within the change management process.

AA changeCorrect

In ITIL, a 'change' is formally defined as the addition, modification, or removal of an authorized, planned, or supported service or service component and its associated documentation. This definition distinguishes a change from the mechanisms used to propose or govern it, such as a change request or a change advisory board.

BA change model

A change model is a repeatable, pre-defined approach for handling a particular category of change, not the definition of a change itself.

CA change request

A change request is the formal proposal or record used to initiate a change, not the definition of what a change is.

DA change advisory board

A change advisory board (CAB) is a group that advises change management on the approval and prioritization of changes, not a definition of a change.

Concept tested: ITIL change management core terminology and definitions

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change definition#change management#service component

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