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ITIL · Question #436
ITIL Question #436: Real Exam Question with Answer & Explanation
The correct answer is B: It is an agreement between a supplier and another part of the same organization that assists with. See the full explanation below for the reasoning.
Question
Which of the following BEST describes an operational level agreement (OLA)?
Options
- AIt contains targets that underpin those within an SLA to ensure that targets will not be breached
- BIt is an agreement between a supplier and another part of the same organization that assists with
- CIt is a written agreement between a supplier and the IT customer(s), defining the key service
- DIt is a legally binding contract outlining services delivered to an IT service provider that underpin a
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