ITIL Question #353: Real Exam Question with Answer & Explanation

The correct answer is C: A role, person or a group of people that provides formal authorisation for a particular type of. A Change Authority in ITIL is formally defined as a role, person, or group of people that provides authorization for a specific type of change.

Question

Which of the following BEST describes a Change Authority?

Options

AThe Change Advisory Board
BA person that provides formal authorisation for a particular type of change.
CA role, person or a group of people that provides formal authorisation for a particular type of
DThe Change Manager who provides formal authorisation for each change

Explanation

A Change Authority in ITIL is formally defined as a role, person, or group of people that provides authorization for a specific type of change.

Common mistakes.

A. The Change Advisory Board is one specific example of a Change Authority but does not represent the full definition, which can include individuals and other groups beyond a CAB.
B. This definition is incomplete because it restricts Change Authority to only 'a person,' excluding the possibility of it being a defined role or a group of people.
D. The Change Manager is one possible holder of Change Authority but is not the exclusive or complete definition; authorization responsibility can be assigned to various roles or groups depending on change type.

Concept tested. ITIL Change Authority definition and scope

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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