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ITIL · Question #353

Which of the following BEST describes a Change Authority?

The correct answer is C. A role, person or a group of people that provides formal authorisation for a particular type of. A Change Authority in ITIL is formally defined as a role, person, or group of people that provides authorization for a specific type of change.

Generic concepts and definitions

Question

Which of the following BEST describes a Change Authority?

Options

  • AThe Change Advisory Board
  • BA person that provides formal authorisation for a particular type of change.
  • CA role, person or a group of people that provides formal authorisation for a particular type of
  • DThe Change Manager who provides formal authorisation for each change

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    92% (23)

Why each option

A Change Authority in ITIL is formally defined as a role, person, or group of people that provides authorization for a specific type of change.

AThe Change Advisory Board

The Change Advisory Board is one specific example of a Change Authority but does not represent the full definition, which can include individuals and other groups beyond a CAB.

BA person that provides formal authorisation for a particular type of change.

This definition is incomplete because it restricts Change Authority to only 'a person,' excluding the possibility of it being a defined role or a group of people.

CA role, person or a group of people that provides formal authorisation for a particular type ofCorrect

ITIL defines Change Authority broadly as a role, person, or group of people that provides formal authorization for a particular type of change. This definition is intentionally inclusive to accommodate different organizational structures where authorization may rest with an individual, a named role, or a collective body such as a board. The breadth of this definition is what distinguishes the correct answer from the incomplete alternatives.

DThe Change Manager who provides formal authorisation for each change

The Change Manager is one possible holder of Change Authority but is not the exclusive or complete definition; authorization responsibility can be assigned to various roles or groups depending on change type.

Concept tested: ITIL Change Authority definition and scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Change Authority#Change Management#Change Advisory Board

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