Which of the following statements about processes is INCORRECT?

This statement is correct - ITIL specifies that process outputs must conform to operational norms derived from business objectives, ensuring results remain aligned with business needs.

This statement is correct - ITIL requires that IT process objectives be expressed in terms of business benefits and goals to maintain strategic alignment between IT operations and business strategy.

This statement is correct - processes in ITIL can and do define policies, standards, and guidelines as part of their governance and control structures.

The correct ITIL definition of Process Control is 'the activity of planning and regulating a process, with the objective of performing the process in an effective, efficient, and consistent manner.' Choice D presents a truncated or altered version of this definition, omitting the critical objective clause that defines its purpose, making it the only incorrect statement among the four choices.