Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

Question

Options

• Ait must be available in at least one hard copy and approved
• Bit must include the documented procedures specified by the standard
• Cit must include the scope of the organization's service management plan
• DIt must never include any know-how of the organization

• A
  10% (3)
• B
  3% (1)
• C
  81% (25)
• D
  6% (2)

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