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ISO20KF · Question #92

ISO20KF Question #92: Real Exam Question with Answer & Explanation

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Question

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

Options

  • Ait must be available in at least one hard copy and approved
  • Bit must include the documented procedures specified by the standard
  • Cit must include the scope of the organization's service management plan
  • DIt must never include any know-how of the organization

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