EXIN
ISO20KF · Question #75
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
The correct answer is D. The Service management processes should meet the requirements in ISO/IEC 20000. See the full explanation below for the reasoning.
Question
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
Options
- AAll employees should have attended anIT service management Foundation course.
- BCombine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer's business
- CEach service management process needs to have its own dedicated process manager.
- DThe Service management processes should meet the requirements in ISO/IEC 20000.
How the community answered
(49 responses)- A2% (1)
- B4% (2)
- C12% (6)
- D82% (40)
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