EXIN
ISO20KF · Question #64
Which of the following must be included within the Service Management plan?
The correct answer is D. Tools as appropriate to support the processes. See the full explanation below for the reasoning.
Question
Which of the following must be included within the Service Management plan?
Options
- AConfiguration Item (CI) type
- BInformation security controls
- CReturn to normal working
- DTools as appropriate to support the processes
How the community answered
(37 responses)- A3% (1)
- B8% (3)
- C11% (4)
- D78% (29)
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