EXIN
ISO20KF · Question #52
Where would an IT service for the customer normally be defined?
The correct answer is C. Correct. The Service Catalog or the SLA would define the service for the customer. the service itself.
Relationship Processes
Question
Where would an IT service for the customer normally be defined?
Options
- AIncorrect. The IT Framework provides a structure for service management but would not define
- BIncorrect. The OLA would define a support arrangement behind the prime customer service.
- CCorrect. The Service Catalog or the SLA would define the service for the customer.
- DIncorrect. The Service Report would provide details of service performance not define the
How the community answered
(38 responses)- A13% (5)
- B3% (1)
- C79% (30)
- D5% (2)
Explanation
the service itself.
Topics
#Service Catalog#SLA#IT service definition#customer service
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