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ISO20KF · Question #52
Where would an IT service for the customer normally be defined?
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Question
Where would an IT service for the customer normally be defined?
Options
- AIncorrect. The IT Framework provides a structure for service management but would not define
- BIncorrect. The OLA would define a support arrangement behind the prime customer service.
- CCorrect. The Service Catalog or the SLA would define the service for the customer.
- DIncorrect. The Service Report would provide details of service performance not define the
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Topics
#Service Catalog#SLA#IT service definition#customer service