What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

Question

Options

• AIncorrect. This is outside the scope of the standard.
• BCorrect. A focus on end-to-end Service management is essential plus it is required by the
• CIncorrect. This is the responsibility of the Lead Suppliers.
• DIncorrect. The Service Provider needs to retain management control, but does not define the

• A
  4% (1)
• B
  78% (21)
• C
  11% (3)
• D
  7% (2)

Explanation

supplier processes.

No community discussion yet for this question.