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ISO20KF · Question #39
ISO20KF Question #39: Real Exam Question with Answer & Explanation
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Question
What details should be recorded as a baseline prior to implementing a plan for service improvement?
Options
- AIncorrect. This may be one of the measures if backlog of changes is to be reduced but there
- BIncorrect. This may be one of the measures if staff numbers are to be improved but there may
- CCorrect. The standard recommends the collection of service quality and levels as a baseline so
- DIncorrect. This may be one of the measures if time taken is to be improved but there may be
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