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ISO20KF · Question #39

What details should be recorded as a baseline prior to implementing a plan for service improvement?

The correct answer is C. Correct. The standard recommends the collection of service quality and levels as a baseline so. may be other details too. be other details too. that actual improvement can be measured. other details too.

Continual Improvement

Question

What details should be recorded as a baseline prior to implementing a plan for service improvement?

Options

  • AIncorrect. This may be one of the measures if backlog of changes is to be reduced but there
  • BIncorrect. This may be one of the measures if staff numbers are to be improved but there may
  • CCorrect. The standard recommends the collection of service quality and levels as a baseline so
  • DIncorrect. This may be one of the measures if time taken is to be improved but there may be

How the community answered

(51 responses)
  • A
    14% (7)
  • B
    6% (3)
  • C
    76% (39)
  • D
    4% (2)

Explanation

may be other details too. be other details too. that actual improvement can be measured. other details too.

Topics

#service improvement#baseline measurement#service quality#service levels

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