EXIN
ISO20KF · Question #5
What is mandatory to define in the Incident Management procedures?
The correct answer is A. The escalation of Incidents. See the full explanation below for the reasoning.
Question
What is mandatory to define in the Incident Management procedures?
Options
- AThe escalation of Incidents
- BThe implementation of emergency Changes
- CThe recording of deficiencies in the Configuration Management Database (CMDB)
- DThe recording of Problems
How the community answered
(52 responses)- A81% (42)
- B2% (1)
- C6% (3)
- D12% (6)
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