EXIN
ISO20KF · Question #5
ISO20KF Question #5: Real Exam Question with Answer & Explanation
The correct answer is A. The escalation of Incidents. See the full explanation below for the reasoning.
Question
What is mandatory to define in the Incident Management procedures?
Options
- AThe escalation of Incidents
- BThe implementation of emergency Changes
- CThe recording of deficiencies in the Configuration Management Database (CMDB)
- DThe recording of Problems
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