EXIN
ISO20KF · Question #45
For which type of organizations is ISO/IEC 20000 appropriate for use?
The correct answer is B. Correct. This is referenced within the scope of the standard. ITIL® has been implemented.
Introduction and Scope
Question
For which type of organizations is ISO/IEC 20000 appropriate for use?
Options
- AIncorrect. ITIL® is much deeper than ISO/IEC 20000 therefore it will not confirm that all of
- BCorrect. This is referenced within the scope of the standard.
- CIncorrect. It is the management system that gets certified not the services.
- DIncorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL®
How the community answered
(22 responses)- A5% (1)
- B82% (18)
- C5% (1)
- D9% (2)
Explanation
ITIL® has been implemented.
Topics
#ISO/IEC 20000#certification scope#service providers#standard applicability
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