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ISO20KF · Question #33
ISO20KF Question #33: Real Exam Question with Answer & Explanation
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Question
Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
Options
- AIncorrect. This is an event within a process, the process is designed to handle these events,
- BCorrect. Improving the service implies changes to the processes and service and consequently
- CIncorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not
- DIncorrect. This is an event within a process. The process is designed to handle these events,
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