EXIN

ISO20KF · Question #33

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

The correct answer is B. Correct. Improving the service implies changes to the processes and service and consequently. and so it does not affect the Service Management plan. affects the Service Management plan. affect the Service Management plan. and so this does not affect the Service Management plan.

Control Processes

Question

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

Options

AIncorrect. This is an event within a process, the process is designed to handle these events,
BCorrect. Improving the service implies changes to the processes and service and consequently
CIncorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not
DIncorrect. This is an event within a process. The process is designed to handle these events,

How the community answered

(46 responses)

A
7% (3)
B
74% (34)
C
4% (2)
D
15% (7)

Explanation

and so it does not affect the Service Management plan. affects the Service Management plan. affect the Service Management plan. and so this does not affect the Service Management plan.

Topics

#Change Management#service change triggers#service improvement#service lifecycle

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