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ISO20KF · Question #27
ISO20KF Question #27: Real Exam Question with Answer & Explanation
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Question
When should the final closure of an Incident record be completed?
Options
- Awhen all relevant information for classification and routing has been entered
- Bwhen the Incident has been dispatched outside the Service Desk department
- Cwhen the Incident is solved and normal operation is restored
- Dwhen the initiating user has been given the opportunity to confirm that the service is restored
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