EXIN
ISO20KF · Question #27
When should the final closure of an Incident record be completed?
The correct answer is D. when the initiating user has been given the opportunity to confirm that the service is restored. See the full explanation below for the reasoning.
Question
When should the final closure of an Incident record be completed?
Options
- Awhen all relevant information for classification and routing has been entered
- Bwhen the Incident has been dispatched outside the Service Desk department
- Cwhen the Incident is solved and normal operation is restored
- Dwhen the initiating user has been given the opportunity to confirm that the service is restored
How the community answered
(57 responses)- A11% (6)
- B2% (1)
- C5% (3)
- D82% (47)
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