EXIN
ISO20KF · Question #19
The contents of a service must be agreed between the service provider and the interested parties. Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?
The correct answer is D. Purpose. See the full explanation below for the reasoning.
Question
The contents of a service must be agreed between the service provider and the interested parties. Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?
Options
- ACost
- BDelivery method
- CFormatting
- DPurpose
How the community answered
(66 responses)- A3% (2)
- B3% (2)
- C11% (7)
- D83% (55)
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