EXIN
ISO20KF · Question #15
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
The correct answer is A. annually. See the full explanation below for the reasoning.
Question
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
Options
- Aannually
- Bmonthly
- Conly when there is a business need to change the service
- Dquarterly
How the community answered
(30 responses)- A73% (22)
- B3% (1)
- C13% (4)
- D10% (3)
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