EXIN
ISO20KF · Question #1
The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
The correct answer is C. Problems. See the full explanation below for the reasoning.
Question
The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
Options
- ACustomer satisfaction
- BMajor non-conformities
- CProblems
- DResource utilization
How the community answered
(29 responses)- A7% (2)
- B3% (1)
- C72% (21)
- D17% (5)
Community Discussion
No community discussion yet for this question.