Which of the following describes the purpose of the quality control process?

Question

Options

• ATo identify quality requirements of the project
• BTo identify ineffective processes and eliminate them
• CTo assess performance and recommend necessary changes
• DTo ensure quality standards are used

• A
  16% (7)
• B
  9% (4)
• C
  71% (32)
• D
  4% (2)

Explanation

Quality Control (QC) is the monitoring and inspection process that measures actual performance against standards, then recommends corrective actions when deviations are found - making C correct. It's the "checking" phase, not the "defining" or "planning" phase.

• A is wrong because identifying quality requirements happens in Quality Planning, not Quality Control.
• B is wrong because eliminating ineffective processes is the goal of Quality Assurance (QA), which audits processes organization-wide.
• D is wrong because ensuring quality standards are applied is also a QA responsibility - QC measures results against those standards rather than enforcing their use.

Memory tip: Think of QC as a report card - it evaluates outputs already produced, compares them to expectations, and flags what needs to change. QA is the teacher setting the curriculum; QC is the grader marking the homework.

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