What is a cost of nonconformance? ISEB ISEB-PM1 Exam

The correct answer is A. Rework. Rework (A) is a cost of nonconformance because it represents money spent fixing products or work that failed to meet quality standards - a direct consequence of not conforming to requirements the first time. Inspections (B), Training (C), and Testing (D) are all costs of…

Quality Management

Question

Options

ARework
BInspections
CTraining
DTesting

How the community answered

(66 responses)

A
71% (47)
B
3% (2)
C
9% (6)
D
17% (11)

Explanation

Rework (A) is a cost of nonconformance because it represents money spent fixing products or work that failed to meet quality standards - a direct consequence of not conforming to requirements the first time.

Inspections (B), Training (C), and Testing (D) are all costs of conformance - planned, proactive investments made to ensure quality is achieved. They are prevention or appraisal costs, not the price paid for failure.

Memory tip: Think of "nonconformance = failure costs." If you're spending money because something went wrong (rework, scrap, warranty claims, complaints), that's nonconformance. If you're spending money to prevent or detect problems (training, testing, inspections), that's conformance.

Topics

#cost of quality#nonconformance#internal failure#rework

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