As project manager, you wish to impose a standard method by which subordinates calculate project costs. Which level of communication should be required for this effort?

Question

Options

• AAll of the other alternatives apply.
• BFace-to-face
• CWritten
• DNon-verbal
• ETelephone

• A
  19% (5)
• B
  7% (2)
• C
  70% (19)
• E
  4% (1)

Explanation

Written communication (C) is correct because imposing a standard method requires documentation that subordinates can reference repeatedly, follow consistently, and be held accountable to - verbal or informal communication cannot enforce a repeatable standard across a team. Face-to-face (B) and telephone (E) are real-time, undocumented exchanges that leave no authoritative record and are impractical for distributing a methodology to multiple people uniformly. Non-verbal (D) cannot convey the procedural detail required for a cost-calculation standard. "All of the above" (A) is wrong because only written communication fulfills the key requirements of this scenario: permanence, clarity, and enforceability.

Memory tip: When a question involves standards, policies, or procedures - anything that must be followed consistently over time - think written. If it disappears when the conversation ends, it can't be a standard.

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