You are proposing Aruba ESP Unified infrastructure and zero trust security solutions to a customer. You learned that the client uses ServiceNow. How should you approach this customer?

Question

Options

• AAdvise customer to get rid of all servicenow subscriptions because aruba central can replace
• BRedirect to only offer aruba unified infrastructure because Servicenow does not integrate with
• CUpsell aruba APs and gateways because they can be configured by servicenow to simplify
• DEmphasize the integration of aruba clearpass with servicenow, including the ability to automatically

• A
  16% (4)
• B
  8% (2)
• C
  4% (1)
• D
  72% (18)

Explanation

Option D is correct because Aruba ClearPass has a native integration with ServiceNow, enabling automatic ticket creation, incident management, and device onboarding workflows - this is a key selling point when a prospect already uses ServiceNow, since it extends their existing investment rather than replacing it.

Option A is wrong because ServiceNow and Aruba Central serve entirely different purposes (ITSM vs. network management) and replacing ServiceNow would be a deal-breaker, not a value proposition. Option B is wrong because the integration does exist, so steering away from it ignores your strongest competitive advantage. Option C is a partial truth - APs and gateways can surface data into ServiceNow - but "configured by ServiceNow" misrepresents the relationship and focuses on hardware upsell rather than the security/ITSM integration story.

Memory tip: Think "ClearPass = Clear Path to ServiceNow." When a customer already has ITSM tooling, your job is to integrate, not replace - D is always the answer that bridges the two ecosystems.

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