HP
HPE2-E71 · Question #4
Your customer tells you he is not considering support services since the products they are using have a warranty. Which question could you ask to demonstrate the importance of support service?
The correct answer is B. What happens if a problem occurs on the weekend or a holiday? Explanation/Reference:
Identify and address customer objections and competitive alternatives
Question
Your customer tells you he is not considering support services since the products they are using have a warranty. Which question could you ask to demonstrate the importance of support service?
Options
- AWho in your company can fix the issue if it occurs during normal business hours?
- BWhat happens if a problem occurs on the weekend or a holiday?
- CWhat happens if the product experiences a hardware defect?
- DHow many hardware issues has your company experienced?
How the community answered
(23 responses)- A13% (3)
- B74% (17)
- C4% (1)
- D9% (2)
Explanation
Explanation/Reference:
Topics
#HPE support services#warranty vs support#customer objections#business continuity
Community Discussion
No community discussion yet for this question.