HP
HPE2-E71 · Question #4
HPE2-E71 Question #4: Real Exam Question with Answer & Explanation
The correct answer is B. What happens if a problem occurs on the weekend or a holiday?. Explanation/Reference:
Question
Your customer tells you he is not considering support services since the products they are using have a warranty. Which question could you ask to demonstrate the importance of support service?
Options
- AWho in your company can fix the issue if it occurs during normal business hours?
- BWhat happens if a problem occurs on the weekend or a holiday?
- CWhat happens if the product experiences a hardware defect?
- DHow many hardware issues has your company experienced?
Explanation
Explanation/Reference:
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