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EX0-115 · Question #66
EX0-115 Question #66: Real Exam Question with Answer & Explanation
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Question
A company includes the principle of continual improvement of the Service management system (SMS) in their Service management plan. What evidence would be gathered to demonstrate continual improvement?
Options
- AAnalyze and evaluate the existing situation to identify areas for improvement
- BAnalyze customer satisfaction and identify resulting actions
- CReview the Service management system at least annually
- DPerform a service provider evaluation
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