EXIN
EX0-115 · Question #66
A company includes the principle of continual improvement of the Service management system (SMS) in their Service management plan. What evidence would be gathered to demonstrate continual improvement?
The correct answer is A. Analyze and evaluate the existing situation to identify areas for improvement. See the full explanation below for the reasoning.
Question
A company includes the principle of continual improvement of the Service management system (SMS) in their Service management plan. What evidence would be gathered to demonstrate continual improvement?
Options
- AAnalyze and evaluate the existing situation to identify areas for improvement
- BAnalyze customer satisfaction and identify resulting actions
- CReview the Service management system at least annually
- DPerform a service provider evaluation
How the community answered
(43 responses)- A79% (34)
- B2% (1)
- C14% (6)
- D5% (2)
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