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EX0-115 · Question #63
EX0-115 Question #63: Real Exam Question with Answer & Explanation
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Question
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
Options
- Abecause this is part of the IT Service Management model
- Bbecause this means the incident can be resolved more quickly
- Cbecause this allows incidents to be better tracked
- Dbecause otherwise Problem Management cannot work
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