EXIN
EX0-115 · Question #147
Where would an IT service for the customer normally be defined?
The correct answer is C. in the Service Catalog or the Service Level Agreement (SLA). See the full explanation below for the reasoning.
Question
Where would an IT service for the customer normally be defined?
Options
- Ain the IT Framework
- Bin the Operational Level Agreement (OLA)
- Cin the Service Catalog or the Service Level Agreement (SLA)
- Din the Service Report
How the community answered
(38 responses)- A3% (1)
- B8% (3)
- C76% (29)
- D13% (5)
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