EXIN
EX0-115 · Question #143
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
The correct answer is D. the number of previously reported Incidents for the particular Configuration Item (CI). See the full explanation below for the reasoning.
Question
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
Options
- Athe available skills
- Bthe competing requirements for resources
- Cthe effort/cost to provide the method of resolution
- Dthe number of previously reported Incidents for the particular Configuration Item (CI)
How the community answered
(65 responses)- A18% (12)
- B8% (5)
- C3% (2)
- D71% (46)
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