EXIN
EX0-114 · Question #88
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
The correct answer is C. That they retain management control. See the full explanation below for the reasoning.
Question
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
Options
- AThat they retain all processes in house
- BThat they retain focus on the customer
- CThat they retain management control
- DThat they retain only the service delivery processes
How the community answered
(45 responses)- A2% (1)
- B7% (3)
- C76% (34)
- D16% (7)
Community Discussion
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