EXIN
EX0-114 · Question #89
What purpose can the ISO/IEC 20000 standard serve?
The correct answer is B. It provides a guideline for the Quality Management measures that must be taken in an organization. See the full explanation below for the reasoning.
Question
What purpose can the ISO/IEC 20000 standard serve?
Options
- AIt helps to decide on the requirements that need to be verified within the scope of a supply
- BIt provides a guideline for the Quality Management measures that must be taken in an organization
- CIt provides a yardstick for the design of a total Quality Management System.
- DIt provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
How the community answered
(59 responses)- A7% (4)
- B76% (45)
- C14% (8)
- D3% (2)
Community Discussion
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