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EX0-114 · Question #89
EX0-114 Question #89: Real Exam Question with Answer & Explanation
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Question
What purpose can the ISO/IEC 20000 standard serve?
Options
- AIt helps to decide on the requirements that need to be verified within the scope of a supply
- BIt provides a guideline for the Quality Management measures that must be taken in an organization
- CIt provides a yardstick for the design of a total Quality Management System.
- DIt provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
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