EXIN
EX0-114 · Question #43
EX0-114 Question #43: Real Exam Question with Answer & Explanation
The correct answer is C. to provide an agreed and well-defined level of quality, based on ongoing communication with the. See the full explanation below for the reasoning.
Question
What does Service Management aim to achieve?
Options
- Ato exceed expectations at all times based on solid processes followed rigidly at all times
- Bto exceed expectations occasionally, recognizing that the customer will be disappointed at other
- Cto provide an agreed and well-defined level of quality, based on ongoing communication with the
- Dto provide well-defined processes and measures, by which the Service Management organization
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