EXIN
EX0-114 · Question #48
What defines Service Quality?
The correct answer is C. Meeting stated customer requirements and expectations. See the full explanation below for the reasoning.
Question
What defines Service Quality?
Options
- AA series of activities that can be assessed in advance by a provider and customer
- BAchieving a 99.999% continuous level of availability
- CMeeting stated customer requirements and expectations
- DProviding a cost-effective service
How the community answered
(21 responses)- A10% (2)
- B5% (1)
- C81% (17)
- D5% (1)
Community Discussion
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