EXIN
EX0-114 · Question #47
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with…
The correct answer is C. Service Desk Service. See the full explanation below for the reasoning.
Question
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Options
- AIncident Management
- BProblem Management
- CService Desk Service
- DLevel Management
How the community answered
(32 responses)- A6% (2)
- B3% (1)
- C81% (26)
- D9% (3)
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