A company decides to apply the principle of continual improvement. Which action would result from this decision?

Question

Options

• AAnalyze and evaluate the existing situation to identify areas for improvement
• BAnalyze customer satisfaction and identify resulting actions
• CReview the Service Management System at least annual
• DStart an internal service organization evaluation

• A
  84% (41)
• B
  2% (1)
• C
  8% (4)
• D
  6% (3)

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