What is an important result of Contract management?

Question

Options

• Aa Dossier of Agreements and Procedures describing the interaction with the IT service
• Ba procurement contract for the starting materials for the end user organization's production
• Ca Service Level Agreement with the business management regarding the business

• A
  94% (45)
• B
  2% (1)
• C
  4% (2)

Explanation

Contract Management produces a Dossier of Agreements and Procedures (option A) because its core function is to formally document and govern the relationship between an IT service provider and external suppliers - capturing all agreed terms, obligations, and interaction protocols in a structured reference document.

Why the distractors are wrong:

• B is incorrect because procurement of raw materials for production belongs to supply chain or procurement management, not IT Contract Management - it's outside the IT service management domain entirely.
• C describes a Service Level Agreement (SLA), which is the result of Service Level Management, not Contract Management. SLAs govern the provider-to-business relationship; contracts govern the provider-to-supplier (underpinning) relationship.

Memory tip: Think of "Contract" = external supplier relationship → the output is a formal dossier (a filed collection of documents). SLAs go up to the business; contracts go out to suppliers.

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