Which call can be completely dealt with by End user support?

Question

Options

• A"Application X is slower than usual."
• B"There's an error message about the printer on my screen."
• C"I can't remember how I can change currency in this application."

• A
  13% (4)
• B
  6% (2)
• C
  81% (26)

Explanation

Option C is a simple "how-to" question - the user just needs guidance on using an existing feature. End user support can resolve this immediately by consulting a user manual, knowledge base, or walking the user through the steps, with no technical investigation required.

Option A is incorrect because a performance degradation ("slower than usual") requires investigation into potential causes like server load, network issues, or application bugs - beyond the scope of end user support and requiring escalation.

Option B is incorrect because an error message, especially one involving a printer, typically points to a technical fault (driver issues, print spooler errors, network configuration) that needs second-line or technical support to diagnose and fix.

Memory tip: End user support owns the "How do I...?" calls. If the issue involves diagnosing why something is broken or degraded (errors, slowness), it needs escalation - only usage questions can be fully resolved at the first line.

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