Which activity belongs to the process End user support?

Question

Options

• Adealing with calls about errors in the functionality
• Bmonitoring the usage of the information systems
• Cadding new end users to a table

• A
  89% (41)
• B
  4% (2)
• C
  7% (3)

Explanation

End user support focuses on helping users experience and interact with systems effectively - and handling calls about functional errors (option A) is exactly that: a user has a problem, they call for help, and support resolves it.

Option B (monitoring usage) belongs to Operations Management or IT Operations, which tracks system health and performance metrics - not individual user assistance.

Option C (adding new users to a table) is an administrative or Access Management task, concerned with provisioning and identity - not supporting existing users with their day-to-day needs.

Memory tip: Think of "end user support" as the help desk function - if a real person picked up a phone to complain about something not working, that's end user support. Monitoring dashboards and updating user tables happen behind the scenes without direct user interaction.

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