What is not an activity of the process Contract management?

Question

Options

• Amaking agreements with IT service providers regarding time, costs, capacity and content of
• Bchoosing whether to outsource certain kinds of services
• Cagreeing the method of communication between customer and IT service provider

• A
  9% (4)
• B
  76% (34)
• C
  16% (7)

Explanation

Option B is correct because deciding whether to outsource services is a strategic sourcing decision, not a contract management activity. This choice happens upstream - at the service strategy or procurement planning level - before any contract management process begins.

Options A and C are distractors because they are genuine contract management activities: negotiating terms around time, costs, capacity, and scope (A) is the core purpose of drafting and managing contracts, while establishing communication protocols between customer and provider (C) is a standard element of formalizing service agreements.

Memory tip: Think of Contract Management as everything after the outsourcing decision is made - negotiating, formalizing, and maintaining agreements. If an activity asks "should we outsource at all?", it belongs to strategy, not contract management.

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