Which responsibility belongs to the process Demand management?

Question

Options

• Adetermining the necessary capacity for change
• Bperiodic consultation of the end users
• Cidentification of information requirements within the business process

• A
  3% (1)
• B
  3% (1)
• C
  94% (30)

Explanation

Identifying information requirements within business processes is a core Demand Management responsibility because this process exists to understand what the business needs - translating business activity patterns into service requirements that the IT organization can prepare for and fulfill.

Why A is wrong: Determining capacity for change belongs to Capacity Management (or Change Management), not Demand Management. Demand Management feeds into capacity planning but doesn't own the capacity decisions themselves.

Why B is wrong: Periodic end-user consultation is typically a Service Level Management activity, used to review and align on service quality and agreements - not specifically a Demand Management function.

Memory tip: Think of Demand Management as the "what does the business actually need?" process. Its job is to understand and anticipate business demand - which starts with identifying information and service requirements from within the business. If the answer involves understanding business needs at the requirements level, Demand Management is likely the right process.

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