Your organization bought new iPhone devices from Apple. You have Automated Device Enrollment configured, but the iPhone devices aren't asked to enroll. What might be the cause?

The correct answer is C. The iPhone devices don't have a default MDM server assignment. ADE requires devices to be assigned to an MDM server in ABM. The Apple Business Manager User Guide states, "For devices to automatically enroll via ADE, they must be assigned to an MDM server in Apple Business Manager. Without this assignment, the enrollment process will not…

Troubleshoot and Maintain Devices

Question

Options

AThe iPhone devices are waiting for approval in Apple Business Manager before they can enroll in
BSomeone in your organization must manually reset the iPhone devices before they can enroll in
CThe iPhone devices don't have a default MDM server assignment.
DSomeone in your organization added the iPhone devices to the wrong location in Apple Business

How the community answered

(39 responses)

A
5% (2)
B
15% (6)
C
72% (28)
D
8% (3)

Explanation

ADE requires devices to be assigned to an MDM server in ABM. The Apple Business Manager User Guide states, "For devices to automatically enroll via ADE, they must be assigned to an MDM server in Apple Business Manager. Without this assignment, the enrollment process will not initiate during setup."

Topics

#Automated Device Enrollment#MDM server assignment#Apple Business Manager#enrollment troubleshooting

Community Discussion

No community discussion yet for this question.

Full DEP-2025 Practice