Your organization has new devices in Apple Business Manager. During deployment, the new Mac computers enroll in MDM, but the new iPhone devices don't enroll. What might be the cause?

The correct answer is C. The iPhone devices don't have an MDM server assignment. MDM server assignment is required for enrollment. The Apple Business Manager User Guide states, "For devices to automatically enroll in MDM via Apple Business Manager, they must be assigned to an MDM server. Without this assignment, enrollment will not occur during setup."…

Troubleshoot and Maintain Devices

Question

Options

ASomeone in your organization must manually reset the iPhone devices before they can enroll in
BThe iPhone devices are waiting for approval in Apple Business Manager before they can enroll in
CThe iPhone devices don't have an MDM server assignment
DThe iPhone devices are connected using only 5G

How the community answered

(34 responses)

A
15% (5)
B
3% (1)
C
74% (25)
D
9% (3)

Explanation

MDM server assignment is required for enrollment. The Apple Business Manager User Guide states, "For devices to automatically enroll in MDM via Apple Business Manager, they must be assigned to an MDM server. Without this assignment, enrollment will not occur during setup." Option C explains why iPhones fail to enroll while Macs succeed.

Topics

#Automated Device Enrollment#MDM server assignment#Apple Business Manager#enrollment troubleshooting

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