Apple
DEP-2025 · Question #133
You're resetting several iPad devices for new users. The iPad devices don't progress past the Apple logo after restart. Which of these should you do?
The correct answer is D. Use Apple Configurator for Mac to restore the iPad devices. Apple Configurator for Mac resolves boot issues. The Apple Configurator User Guide states, "If an iPad is stuck on the Apple logo, connect it to a Mac running Apple Configurator to perform a
Troubleshoot and Maintain Devices
Question
You're resetting several iPad devices for new users. The iPad devices don't progress past the Apple logo after restart. Which of these should you do?
Options
- AUse Apple Configurator for iPhone to restore the iPad devices
- BSend the Return to Service command from the MDM solution
- CGet a bypass code from the MDM administrator to clear Activation Lock
- DUse Apple Configurator for Mac to restore the iPad devices
How the community answered
(58 responses)- A7% (4)
- B3% (2)
- C16% (9)
- D74% (43)
Explanation
Apple Configurator for Mac resolves boot issues. The Apple Configurator User Guide states, "If an iPad is stuck on the Apple logo, connect it to a Mac running Apple Configurator to perform a
Topics
#Apple Configurator for Mac#iPad restore#device recovery#troubleshooting
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