CSA · Question #427
What setting allows users to view a Knowledge Base article even if the are not logged in?
The correct answer is D. The Public setting. To allow users to view a Knowledge Base article without being logged into ServiceNow, the article or its parent Knowledge Base must be configured with the 'Public' setting.
Question
What setting allows users to view a Knowledge Base article even if the are not logged in?
Options
- AThe View All setting
- BThe Allow role
- CThe ESS role
- DThe Public setting
How the community answered
(33 responses)- A6% (2)
- B3% (1)
- C3% (1)
- D88% (29)
Why each option
To allow users to view a Knowledge Base article without being logged into ServiceNow, the article or its parent Knowledge Base must be configured with the 'Public' setting.
'The View All setting' is not a standard or recognized ServiceNow feature name for enabling public access to Knowledge Base articles.
'The Allow role' is not a standard or recognized ServiceNow role or setting for public access; roles typically require authentication.
The ESS (Employee Self-Service) role is typically assigned to authenticated users (e.g., employees) to access self-service portals, not for unauthenticated public access.
The 'Public' setting in ServiceNow, when applied to a Knowledge Base or individual articles, grants access to unauthenticated users, making the content viewable by anyone without requiring a login.
Concept tested: ServiceNow Knowledge Base Public Access
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_MakeKBPublic.html
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