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ServiceNow

CSA · Question #427

What setting allows users to view a Knowledge Base article even if the are not logged in?

The correct answer is D. The Public setting. To allow users to view a Knowledge Base article without being logged into ServiceNow, the article or its parent Knowledge Base must be configured with the 'Public' setting.

Submitted by hassan_iq· Apr 18, 2026Self-Service and Process Automation

Question

What setting allows users to view a Knowledge Base article even if the are not logged in?

Options

  • AThe View All setting
  • BThe Allow role
  • CThe ESS role
  • DThe Public setting

How the community answered

(33 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    3% (1)
  • D
    88% (29)

Why each option

To allow users to view a Knowledge Base article without being logged into ServiceNow, the article or its parent Knowledge Base must be configured with the 'Public' setting.

AThe View All setting

'The View All setting' is not a standard or recognized ServiceNow feature name for enabling public access to Knowledge Base articles.

BThe Allow role

'The Allow role' is not a standard or recognized ServiceNow role or setting for public access; roles typically require authentication.

CThe ESS role

The ESS (Employee Self-Service) role is typically assigned to authenticated users (e.g., employees) to access self-service portals, not for unauthenticated public access.

DThe Public settingCorrect

The 'Public' setting in ServiceNow, when applied to a Knowledge Base or individual articles, grants access to unauthenticated users, making the content viewable by anyone without requiring a login.

Concept tested: ServiceNow Knowledge Base Public Access

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_MakeKBPublic.html

Topics

#Knowledge Management#Public Access#User Visibility#Content Settings

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