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CSA · Question #395
CSA Question #395: Real Exam Question with Answer & Explanation
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Submitted by olafpl· Apr 18, 2026Self-Service and Process Automation
Question
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
Options
- AThere is a business rule, excluding Bob.Smith from any approvals.
- BBob Smith does not have a delegate set up on his account,
- CThe Bob Smith user account, does not have a manager specified.
- DThe manager does not have a delegate assigned,
- EBob Smith is a VIP.
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Topics
#Service Catalog#Approvals#Business Rules#Process Automation